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DeskTop TV FAQs
Updated
02/10/00
This page provides general DeskTop TV support
information.
- Which
display adapters are compatible with the DeskTop TV?
- What are the system requirements for the DeskTop
TV?
- Does
the DeskTop TV require an IRQ in order to
function?
- What is the Maximum resolution the DeskTop TV can run at
full screen?
- I
keep getting the error "BT878 No suitable Direct Draw available" after
installing the DeskTop TV?
- I
get a pink screen in the window where the TV should be playing instead
of a TV picture.
- When
I try to run the TV application, I get an error message that says the TV
is in use by another application, but there is nothing else running.
- Does
the Desktop TV support WebTV?
- The
TV picture on my Desktop TV looks fine, but I'm not getting any
sound?
- Is
there any way to get the TV window on the Desktop TV to be always on top
of any other item on the desktop?
1. Which display adapters are compatible with the DeskTop
TV?
The DeskTop TV is compatible with most display adapters
that are available on the market that have Video Scaling
available.
2. What are the system requirements for the DeskTop
TV?
The DeskTop TV requires a free PCI 2.1 compliant
slot on the motherboard and a free IRQ.
3. Does the DeskTop TV require an IRQ in order to
function?
Yes. The desktop TV requires an IRQ in order to function.
Generally you will want to make sure that the TV is not sharing the IRQ
with either the display adapter or the sound
adapter.
4. What is the Maximum resolution the DeskTop TV can run
at full screen?
The display adapter inside
your computer determines the maximum resolution that the DeskTop TV can
run in full screen mode.
5. I keep getting the error "BT878 No suitable Direct Draw
available" after installing the DeskTop TV?
To correct the issue, make
sure that you have the latest drivers for your display adapter. If the
problem persists, please check to see what color depth you are currently
running. If you are running in 32-bit mode, try changing to 16-bit color
mode to see if that corrects the issue.
6.
I get a pink screen in the window where the TV should be
playing instead of a TV picture.
There are several issues
that would give a pink screen when starting up the DeskTop TV. To correct
this issue, please try the following and it should correct the issue.
1. Make sure your
desktop is set to 16 Bit High
Color
2. Reinstall Direct
X
3. Verify that your
video card supports direct draw overlay
4. Upgrade your video
card drivers
7. When I try to run the TV application, I get an error message
that says the TV is in use by another application, but there is nothing
else running.
Check your device manager under the sound
video and game controller heading for video capture devices other than the
Desktop TV and remove
them.
8.
Does the
Desktop TV support WebTV?
No, the Desktop TV does not currently have the WDM
support required to run WebTV. Information on whether or not this product
will support WebTV in the future is not available at this
time.
9. The TV picture on my Desktop
TV looks fine, but I'm not getting any sound?
There is a cable connecting the CDROM to the sound adapter. Remove
one end of the cable from the sound adapter, and place that into the
DeskTop TV's Audio In connector. Then use the supplied cable to connect
the Audio Out of the DeskTop TV to the sound adapter where the CDROM was
plugged into
originally.
10. Is there any way to get the TV window on the Desktop TV to
be always on top of any other item on the desktop?
This feature is not currently supported in the Visual Reality
software. As an alternative, you might want to check out a shareware
application called "Top It" that will make any window on your desktop the
top window. You should be able to find it at
http://www.shareware.com
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